Why Call Center Kosovo? Customer service & outsourcing benefits
More and more European companies are relocating their call center services to Kosovo. Why is this a strategic decision?
Welcome to WS-KS GmbH
Together we create exceptional customer experiences
WS-KS GmbH is your expert for call center outsourcing and professional customer service. We help companies maximize customer satisfaction and achieve sustainable results. With state-of-the-art technologies and a dedicated team, we offer you tailor-made solutions that are perfectly tailored to your needs
Our goal is to promote long-term partnerships through excellent customer service and to accompany companies on their path to success.
We want to be recognized as a leader in innovative customer service solutions and provide you with the best service
A dynamic, committed team with many years of experience supporting companies worldwide.
Telephone: +49 157 565 697 42
"Our goal is to help companies strengthen their customer relationships and achieve their growth goals. With our dedicated team and innovative solutions, we set new standards in customer service."
-Burim Hajdaraj, Managing Director, WS-KS GmbH
Our services
From inbound to outbound services – everything from a single source.
Inbound call center
Professional processing of incoming inquiries to ensure customer satisfaction.
MoreWhy choose us?
WS-KS GmbH is characterized by its many years of experience, state-of-the-art technologies and a highly qualified team. We ensure your business achieves maximum results through our tailored services. Our focus is on quality, flexibility and high customer satisfaction
Customer service95%
Sales/lead generation90%
Multilingualism85%
Call center solutions
Our services
Call center
Inbound Call Center
Customer service, hotline, support & more
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Call center
Outbound Call Center
Sales & Marketing Campaigns
MORE Call center
Lead Generation
Qualified customer contacts & conversion optimization
MORE Scheduling & Office Services
Appointment Setting
Planning & coordination of appointments
MORE Sales & Marketing Services
Sales Support
Customer retention & upselling strategies
MORE Sales & Marketing Services
Market Research & Surveys
Important data for your business success
MORE Sales & Marketing Services
Event Invitations & Trade Shows
Visitor acquisition & follow-up actions
MORE Technical support & help desk
Technical Support & Help Desk
Immediate solutions for customers
MORE Call center
Order Processing & E-Commerce Support
Efficient purchasing process
MORE Customer service & after-sales services
Customer Service & Complaint Management
Increase satisfaction & solve problems
MORE Would you like to take your customer communication to the next level? Let's work together!"
Effective call center solutions for your project and company
Inbound call center
We handle all incoming calls to inform, serve and support your customers. From hotline service to order acceptance and technical support – we are there for you.
Outbound call center
Our outbound services help you to actively engage with your customers. Whether sales, appointments or market analyzes – we increase your customer loyalty and your sales.
Our expertise
Our partners & satisfied customers
What others say about us
Working with WS-KS has optimized our processes in the areas of inbound customer support and lead generation. Your professional team ensures that our customers are well looked after and that we continually receive high-quality leads. (Inbound & lead generation)
Lisa Meier
Marketing Manager at HAUSGOLD
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Blog
Our latest updates
Case Study: How a German company was able to increase its customer satisfaction by 100% with WS-KS
A medium-sized German company was having difficulties with customer support. Thanks to WS-KS, it was able to massively improve its service quality.